A refund can be reviewed when a documented defect prevents installation on a server that meets the published requirements and no correction is available within 14 days of a complete support report, when the same order is charged twice, or when the license was not delivered.
A change of mind after the archive is downloaded is not a default refund reason unless the law requires it. A full refund revokes that order’s license and stops its new downloads. It does not delete the installation’s files, users, shares, or database.
A dispute or reversal is recorded for review and does not automatically erase the installation. Write to billing@ownfileshare.com or support@ownfileshare.com.